Privacy, Cookie & Data Protection Policy

Effective from: 1 January 2025
Next Review: 1 January 2026

  1. Introduction

    At Chalet Spa SA (Montreux Private Capital), we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679, the Swiss Federal Act on Data Protection (FADP), and, where applicable, the UK Data Protection Act 2018. This policy explains what information we collect, how we use it, and your rights.

  2. Who We Are

    Chalet Spa SA
    Route de la Genevrausaz 4
    1822 Montreux, Vaud, Switzerland
    Email: contact@chaletspa.com
    Tel: +41 79 101 8151

    Data Compliance Officer: Andy Turner

  3. Websites Covered

    This policy applies to all Chalet Spa SA websites:
    – www.chaletspa.com
    – www.chaletspaverbier.com
    – www.chaletspaverbierretreats.com
    – www.montreuxprivatecapital.com

  4. Personal Data We Collect

    We collect personal data that you provide voluntarily, such as your name, email address, and telephone number when you complete our contact form, subscribe to a newsletter, or make an enquiry. We may also collect data through cookies and analytics tools (Google Analytics, Facebook, Instagram).

  5. How We Use Your Information

    We use your personal data only to:

    • Respond to enquiries and manage bookings (contractual necessity);
    • Communicate news or updates about Chalet Spa SA properties and services (where you have consented);
    • Maintain and improve our websites and client experience;
    • Analyse site usage to improve content and functionality.

    We will never sell or rent your personal data to third parties

  6. Cookies

    Cookies are small text files stored on your device to enhance website functionality, analytics, and marketing performance. You can manage or withdraw your cookie consent at any time using your browser settings or our cookie banner.

    Cookie TypePurposeRetention

    Essential Website functionality and security Session only
    Analytics Measure and improve site performance Up to 24 months
    Marketing Personalised advertising and social media Up to 6 months

  7. Data Retention

    We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory obligations.

  8. Security of Your Data

    We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. This includes secure servers, encrypted communications, and restricted access to personal data.

  9. Third-Party Links

    Our websites may include links to third-party websites such as booking platforms or social media services. Chalet Spa SA is not responsible for the content or privacy practices of these external sites.

  10. Your Rights

    You have rights of access, correction, erasure, restriction, portability, and withdrawal of consent. To exercise these rights, contact our Data Compliance Officer at contact@chaletspa.com.

  11. International Transfers

    Some analytics and marketing tools may transfer data to the United States under Standard Contractual Clauses approved by the European Commission.

  12. Policy Access and Updates

    A copy of this policy is available for download via our designated secure link. This policy will be reviewed annually or following material changes in law or operations.

Version 2.1 – Updated October 2025